Values Statement

The Cost Policy office focuses on working with the campus community and achieving results that benefit everyone. One major component of this is fostering a customer service culture where campus customers feel valued. Additionally, the following values have been integrated in the framework of this office:

  • Provide a high level of service that focuses on customer satisfaction;
  • Value input from those we assist and recognize the importance of active listening;
  • Maintain a keen spirit of teamwork and cooperation in helping fellow employees;
  • Employ good business practices and keep a high level of initiative, insight and an ability to understand the larger environment in which we all work;
  • Model respect and civility in our communications with others; and 
  • Maintain a high level of accountability that includes understanding expectations, providing detailed follow-up plans, maintaining consistency and active involvement.

If you have any questions, please contact:

Mark Perez
Cost Standards and Policy Analyst
Phone: 209-228-2465
Fax: 209-228-4623
For your convenience, you may also submit a question online.